Chalis Fire Engineering Ltd is a national fire systems company specialising in the design, supply, installation, commissioning, service and maintenance of mechanical fire suppression systems and related products. Our consistent success and steady growth is achieved by delivering a high level of professionalism and reliability with a commitment to customer satisfaction all at all times. Our experienced management and technicians work together as a highly motivated team fully committed to supporting our client base. Their combined experience, expertise and dedication ensures that Chalis Fire Engineering competes successfully within the marketplace, whilst retaining the ability to provide and sustain our close working relationships with clients, remaining flexible at all times and offering a high level of customer service. Quality is an integral element of Chalis Fire Engineering. We are IS09001 approved which provides our clients with an independent guarantee of the competence and professionalism of Chalis Fire Engineering. Chalis Fire Engineering is committed to remaining at the forefront of the industry, offering our clients the systems of the future. Moreover, we remain committed to the traditional and often forgotten ethos of Customer Service. The Directors of Chalis Fire Engineering have more than 75 years of experience in the fire industry. They have held various positions within major fire companies ranging from the Design and Product support of Gaseous Extinguishing Systems and components through to senior roles in Business, Technical, Sales and Operational management. Chalis Fire Engineering offers a comprehensive range of fire equipment and services, from consultancy at the initial concept stage, through design, supply, installation and commissioning, to planned preventative maintenance and servicing. Chalis Fire will work with the client to create practical innovative one-off solutions. If you have a fire protection problem we can solve it.

The quality policy below reflects the Directors’ quality goals and is reviewed by them during management review meetings. Any subsequent changes are approved by the Directors before implementing.

QUALITY POLICY

Vision

To be recognised as one of the UK’s leading fire equipment design, installation and servicing companies.

Mission

To provide products and services that meet specified requirements, comply with regulatory requirements and exceed customer expectations.

To achieve this we must understand and uphold the following principles.

Customers

• Satisfy current needs and anticipate future requirements and expectations.
• Encourage customer feedback to help improve our services.

Internal Systems

• Create systems designed to meet stakeholder requirements and reduce quality risks.
• Set, communicate and achieve quality objectives.
• Manage our activities to ensure that they are performed safely to the highest standards.
• Maintain a Quality Management System that complies with ISO 9001:2015, BAFE SP203-3 and other relevant statutory and industry requirements.

Staff

• Ensure staff are properly trained and informed in order to perform their duties competently and safely.
• Create a culture amongst staff that seeks to improve performance.

Suppliers

• Use suppliers who share our commitment for satisfying customers.
• Build relationships with suppliers to improve understanding and performance.